Common Client-Agency Issues
General, independent guidance for common issues that come up during a web or software development engagement, with any agency. For a dispute with a specific company, a written contract and direct communication are generally the first steps — not a third-party website.
Project scope keeps expanding beyond the original quote
This is commonly called "scope creep." Compare new requests against the original written scope, and expect (and ask about) a formal change-order process for anything beyond it, rather than assuming extras are free.
Timeline keeps slipping past the original estimate
Ask for a specific, updated timeline and the reason for the delay. Occasional slippage is common in this industry, but a pattern of missed dates without clear communication is worth addressing directly.
Unclear who owns the final code or design files
This should have been addressed in a contract before work began; if it wasn't, raise it directly and get it resolved in writing before the project concludes, not after.
Communication has gone quiet
Set a specific expectation for update frequency early in the relationship, and follow up directly and promptly if that cadence lapses rather than assuming the worst.
Revisions keep being requested beyond what was agreed
Check the contract for how many revision rounds were included; requests beyond that are reasonably billed as additional work in most standard arrangements.
Post-launch support costs more than expected
Review what your contract specifically says about post-launch support before assuming it should be free or unlimited; this is a common area where expectations and contract terms diverge.
Received access credentials that don't actually work
Request working access to hosting, domain, and any admin accounts as part of project handoff, and verify each one actually works before considering the project fully closed out.
Considering a dispute over payment or deliverables
Review your written contract carefully first, since it generally governs what either party is owed. For a disagreement that can't be resolved directly, consulting a lawyer familiar with contract or business disputes is a reasonable next step — this site can't mediate a business dispute.
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